Sarah started her Flight Centre Travel Group (FCTG) journey in early 2014 after returning from an overseas holiday and feeling deflated in her current job with nowhere to progress. A tip from her friend telling her that Flight Centre had the career progression opportunities she was looking for, combined with her love of travel, Sarah knew she needed to apply.
After landing the job as a Travel Sales Consultant at Garden City in QLD, it was the wise words of her then Team Leader on her first day that proved to Sarah she had made the right choice.
“My Team Leader explained to me on my first day that I will get as much out of this job as I choose to - and if I put in the work, I would have a successful career. I loved the idea of being rewarded based on reaching goals that would be fully within my control,” Sarah remembers.
“My Team Leader was my biggest inspiration to push myself, take full responsibility for my business and never let myself give excuses for not achieving my very best.”
Sarah hit the ground running and achieved her target in her very first month! Driven by her quick learning and go-getter attitude, Sarah’s early success resulted in her being given the opportunity to go on a domestic educational trip to the Whitsundays in QLD. Sarah then went on to achieve her three- and six-month novice trips, as well as an educational trip to the Philippines. However, it was qualifying for Global Gathering in Las Vegas in 2015 that was an exceptionally proud moment for Sarah and was a testament to the time, dedication and hard work she had put into her first year.
“Las Vegas was everything I imagined plus some! Our keynote speaker was Gwyneth Paltrow, One Republic performed as well as other amazing acts throughout the event,” says Sarah.
Since her novice year, Sarah has worked hard to develop herself as a leader and worked her way from Assistant Team Leader to finally securing the Team Leader position at Mt Gravatt Plaza, QLD.
Sarah outside her store at Mt Gravatt Plaza, QLD.
“The move from a large store to a smaller community store was one of the best decisions I have made in my career,” Sarah reflects.
“My days were focused on giving my customers great service and developing my team. While not every holiday is a once in a lifetime trip around the world, there was always something about every customer's trip that interested me, I loved building these kinds of relationships (the gifts weren’t bad either).”
Sarah enjoying a beautiful sunset in Abu Dhabi.
With her background in education, Sarah always took pride in seeing her team develop their skills and grow into more experienced Consultants - and sometimes even step into leadership roles themselves. Training and development roles within the company always interested Sarah and it was always a goal of hers to move into this kind of role in the future. Sarah finally achieved her goal in 2020 and transferred into the Learning and Development team as a Consultant Expert, training novices who are just beginning their Flight Centre career. After being in her role for a few years, Sarah moved into a new role as a Learning and Experience Specialist where she remains today.
“What I love most about FCTG is that there are so many different roles within Flight Centre Travel Group and the opportunities to challenge and develop myself truly are endless.”
Sarah with overlooking Kotor, Montenegro.
Throughout her career, Sarah has never failed to spread positivity and fun to everyone around her, no matter what team she is in. We look forward to seeing Sarah continue to excel in her career and we know she will be amazing at everything she puts her mind to.
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