This is the place to come for all the wanderlusty, career inspo, inspiring content that’ll make you hit that “apply” button faster than we can post our next story.
Or, you could be a distant admirer who one day hopes to have a career in travel, or already be in a role in one of FCTG’s brands.
Whoever you are, wherever you’re from: welcome.
Working in travel is unlike working in any other industry – and the customers of Travel Consultants are equally as unique – which means taking a different approach to service. Flight Centre Travel Group’s Digital Solutions Team Leader, Tom O’Neill, explores the difference.
As a Senior Team Leader at Flight Centre, Jay Dean lives and breathes excellent customer service. Here, Jay shares his advice on creating a workplace culture that makes customer service a number one priority.
After working in the industry for ten years as a designer spanning print, web and digital mediums, Talia Yat was ready to take on her next big challenge - User Experience (UX) Designer at Flight Centre. Here, Talia shares her insights on transitioning from graphic design into a UX role.
Knowing how and when to go above and beyond with customer service is the key to gaining and keeping loyal customers. But what exactly does it mean and how do you get there? Flight Centre Travel Group’s Digital Solutions Team Leader, Tom O’Neill, shares his tips for understanding and prioritising customer needs.
In the digital age, consumers have more power than ever before. In this hyper-competitive landscape, brands need to find a way to differentiate themselves to create a standout customer-centric experience. This begins with good web design. Flight Centre UX UI Designer, Rob Mondolo, explores how he uses user centered design to deliver a competitive advantage.