This is the place to come for all the wanderlusty, career inspo, inspiring content that’ll make you hit that “apply” button faster than we can post our next story.
Or, you could be a distant admirer who one day hopes to have a career in travel, or already be in a role in one of FCTG’s brands.
Whoever you are, wherever you’re from: welcome.
We invite you to take a peek at Flight Centre Travel Group’s Sydney HQ in the heart of booming North Sydney. Feast your eyes on the views, the hub that it’s surrounded by and the smartly designed recreational facilities. Basically, it’s the sauce. Read on about what makes our Syd digs special...
A key part of Flight Centre’s success is our adaptability and tailored approach to our customers’ travel experience, for business or leisure. But what does this look like?
Good customer service isn’t just an add-on to your product or service. For some jobs, it’s part and parcel of what you’re offering. Korey Fisher is a Customer Support Manager, and she knows exactly what it means to have great customer service.
Making the leap into a successful marketing career is exciting, but not without its challenges. We spoke to Cameron Robert, Marketing Automation Manager, about his journey from customer service to marketing, and how he grew his career at Flight Centre.
Working in travel is unlike working in any other industry – and the customers of Travel Consultants are equally as unique – which means taking a different approach to service. Flight Centre Travel Group’s Digital Solutions Team Leader, Tom O’Neill, explores the difference.
As a Senior Team Leader at Flight Centre, Jay Dean lives and breathes excellent customer service. Here, Jay shares his advice on creating a workplace culture that makes customer service a number one priority.
Working at a high-volume travel agency is a great opportunity for anyone that has a passion for the travel industry and helping others. We talked to Taylor Donpon, about how she got her career started at Flight Centre.
Maddy Fitzpatrick is a travel consultant at Universal Traveller (formerly Student Flights), but she started off working in digital at London startups! Maddy shares the journey of how she fell in love with travel – and all the ups and downs of moving into and working as a travel consultant.
Knowing how and when to go above and beyond with customer service is the key to gaining and keeping loyal customers. But what exactly does it mean and how do you get there? Flight Centre Travel Group’s Digital Solutions Team Leader, Tom O’Neill, shares his tips for understanding and prioritising customer needs.