This is the place to come for all the wanderlusty, career inspo, inspiring content that’ll make you hit that “apply” button faster than we can post our next story.
Or, you could be a distant admirer who one day hopes to have a career in travel, or already be in a role in one of FCTG’s brands.
Whoever you are, wherever you’re from: welcome.
Working in travel is unlike working in any other industry – and the customers of Travel Consultants are equally as unique – which means taking a different approach to service. Flight Centre Travel Group’s Digital Solutions Team Leader, Tom O’Neill, explores the difference.
As a Senior Team Leader at Flight Centre, Jay Dean lives and breathes excellent customer service. Here, Jay shares his advice on creating a workplace culture that makes customer service a number one priority.
Working at a high-volume travel agency is a great opportunity for anyone that has a passion for the travel industry and helping others. We talked to Taylor Donpon, about how she got her career started at Flight Centre.
Maddy Fitzpatrick is a travel consultant at Universal Traveller (formerly Student Flights), but she started off working in digital at London startups! Maddy shares the journey of how she fell in love with travel – and all the ups and downs of moving into and working as a travel consultant.
Knowing how and when to go above and beyond with customer service is the key to gaining and keeping loyal customers. But what exactly does it mean and how do you get there? Flight Centre Travel Group’s Digital Solutions Team Leader, Tom O’Neill, shares his tips for understanding and prioritising customer needs.