This is the place to come for all the wanderlusty, career inspo, inspiring content that’ll make you hit that “apply” button faster than we can post our next story.
Or, you could be a distant admirer who one day hopes to have a career in travel, or already be in a role in one of FCTG’s brands.
Whoever you are, wherever you’re from: welcome.
Working in travel is unlike working in any other industry – and the customers of Travel Consultants are equally as unique – which means taking a different approach to service. Flight Centre Travel Group’s Digital Solutions Team Leader, Tom O’Neill, explores the difference.
Knowing how and when to go above and beyond with customer service is the key to gaining and keeping loyal customers. But what exactly does it mean and how do you get there? Flight Centre Travel Group’s Digital Solutions Team Leader, Tom O’Neill, shares his tips for understanding and prioritising customer needs.