6 Tips to Nail Your Phone Interview in 2023

6 Tips to Nail Your Phone Interview in 2023

Your resume is a winner, you’ve landed a phone interview and are one step closer to getting that new role.

So how exactly do you nail your phone interview?

Whilst you can’t see your interviewer, this stage in the recruitment process is a key opportunity to demonstrate your confidence, expertise and why you’re the best fit for the role. We’ve put together 6 tips to help you handle the pre-call jitters and go into your interview primed for success.

1. Be Prepared

Make sure to do some research about the role you’re interviewing for, its responsibilities as well as Flight Centre Travel Group as a company. Here are some good places to start:

Take the time to jot down dot points about what you believe is important to communicate during your interview. This will demonstrate to the interviewer why your combination of skills & experience is the best fit for the role. Being armed with the details of the job you’re aiming for will help you decide which examples from your past employment & education will be most appropriate.

At the end of the day, you can never be over-prepared.

2. Location, Location, Location!

Before your phone interview, make sure you’ve set up somewhere quiet with no distractions and strong network coverage. The last thing you’d want is for your conversation to be drowned out by a loud environment or to be disconnected.

Whilst we understand these things can be difficult to avoid, it’s in your best interest to set yourself up somewhere quiet, to give yourself the best chance and be focused on the task at hand.

3. Smile as You Dial

Your smile may be hidden but believe it or not, your grin changes the tone of your voice to the effect of sounding more positive and upbeat. As you begin your phone interview, allow yourself to get excited and start to smile.

Also, worth thinking about your posture. You’ll sound more energised and professional if you are standing up rather than slumped on the sofa or lying down in bed. So, relax those shoulders, crack a smile, and go into your interview confident and feeling positive.

4. Be Clear & Concise

Phone interviews typically last between 10-15 minutes, which means it’s of the utmost importance to be clear & concise when answering questions. Take a few deep breaths to compose yourself. Interviewers would prefer you to take 30 seconds to respond rather than jump in with an answer that isn’t tailored to what you are being asked.

To ensure you deliver enough information within the timeframe, we recommend using the STAR method when answering questions during a phone interview. Briefly, this method sets forth a format for effectively telling stories. Firstly, you set the scene & provide the context of your example (Situation), detail your responsibilities in the situation (Task), how you addressed the task (Action) and the outcome of your contribution (Result).

This simple framework can go a long way in improving your ability to communicate your skills and experience effectively.

5. Check Your Attitude

We’re on the lookout for resilient, driven, and passionate individuals to join our teams. Keeping that in mind, touch on exactly why the role appeals to you, what motivates you and what you look forward to learning on your journey to becoming a successful team member.

Bringing an optimistic & passionate phone presence to your interview will communicate to the interviewer your suitability for the position within Flight Centre Travel Group.

6. Sell Yourself

It’s time to bring your confidence A-game. You’ve made it this far, so let your skills and experience shine through your answers. This is your chance to shine in a short conversation. Don’t be afraid to tell the interviewer why you think you’re the right person for the role and the strengths and skills you would bring.