The new year is the perfect opportunity for a fresh start. Whether it’s learning new skills, being better at what you do or perfecting a healthy work/life balance, now is the time to set the stage for a successful year ahead.
We’re all busy. We all have a lot going on in our day. But as travel consultants, we have to remember we still need to greet and treat every single customer as if they were family. Put aside everything else you are doing and make sure the customer knows they have your full attention.
It’s also vital that you take care of your own wellbeing so that you can begin each day fresh and sustain your energy resources into the year. Here are my tips for levelling up in the new year.
I am personally trying to build and grow my repeat and referral database. The online industry and other travel agents makes our job very competitive and quite hard to ensure a client will only think of me when it comes to all of their travel needs. As such, I’m currently testing different ways to make myself and my business stand out from the rest showing customers that we’re the far better alternative to booking a domestic flight online.
I’m also really trying to think outside the box to create fresh solutions to service different client needs. All of our clients keep our business going in this competitive climate. This includes our corporate clients who we serve through FCM and our R&R customers, too. Considering this diversity of different needs is one of the key factors to being a successful travel agent.
We have an amazing vision, planning and goals session lined up for mid-January. This will be crucial to ensuring all staff are on the same page when it comes to how we run our business.
In 2020, we want every day to be challenging but extra enjoyable and we want our team to love working together. To encourage this, we’ll be holding more 'team outings' as an opportunity to bring everyone together inside and outside of work. We also transitioned into a satellite store early last year and the new year is a chance for us to really show what we can do in our new form, using the two sites to our advantage.
My store has changed dramatically since I started in 2017, and I’m excited to see what else Helensvale brings to the table in the new decade!
Join us in 2020 and be a part of Australia’s leader in travel.
At Flight Centre Travel Group, we live and breathe our number one philosophy - our people.
Our culture is dedicated to looking after people at every stage of their experience with us. It is at the core of our company and is infused into every aspect of it.