What does it really take to be a top performer in the travel industry? Bob Baddams, Team Leader at Flight Centre, shares his first-hand insights on what you can do to stand out from the pack.
There are no specific rules or formulas for success in the travel industry, but there are behaviours that can help people succeed. Over the years I’ve worked at Flight Centre, here are some things I’ve picked up about the people who stand out the most.
When I think about the team leaders that inspired me the most during my time in the travel industry, they all have the following in common:
As someone with expertise in your field, you want to support your people without overwhelming customers or team’s own opinions and approaches. That means finding the right balance between getting involved and holding back.
Stepping back a little gives you a more holistic view of how things are going. That means if anything requiring immediate action pops up, you’ll be the first one to spot it, and you’ll know how to deal with it objectively.
People who love challenges excel in the travel industry. The rewards and recognition you get are unmatched compared to the other industries I've worked in. It can be anything from monetary rewards to free trips and awards.
What I find extra special about working in a travel team is the chance to adopt a worldly perspective. You get to deal with a diverse range of people on a daily basis and learn about what makes them unique.
A big part of Flight Centre’s culture is ownership. If something goes well, you can own it and get rewarded for your efforts. If something goes poorly, your team is there to help you fix it.
Ultimately, to succeed at Flight Centre, you have to be alert, show initiative and seize opportunities. While a passion for travel and helping people is important, it’s hard work and a positive mindset that will set you on the path to success.
Do you have what it takes to succeed? Find out more about a career at Flight Centre Travel Group at fctgcareers.com.
At Flight Centre Travel Group, we live and breathe our number one philosophy - our people.
Our culture is dedicated to looking after people at every stage of their experience with us. It is at the core of our company and is infused into every aspect of it.