This is the place to come for all the wanderlusty, career inspo, inspiring content that’ll make you hit that “apply” button faster than we can post our next story.
Or, you could be a distant admirer who one day hopes to have a career in travel, or already be in a role in one of FCTG’s brands.
Whoever you are, wherever you’re from: welcome.
Strong leadership is one of our key objectives at Flight Centre Travel Group. As an organisation, we recognise the importance of offering genuine opportunities for people to grow and evolve – and that starts at the top.
Knowing how and when to go above and beyond with customer service is the key to gaining and keeping loyal customers. But what exactly does it mean and how do you get there? Flight Centre Travel Group’s Digital Solutions Team Leader, Tom O’Neill, shares his tips for understanding and prioritising customer needs.
Conflict is a natural part of team growth and facilitates learning and change. The right amount of conflict, when resolved, can bring a team together. However, despite its many benefits, it still acts as a hindrance if it gets out of control. Team Leader from Flight Centre Travel Group’s employee financial planning division, Moneywise, Michelle McGuffog, reveals how she puts a positive spin on conflict in her team.
Our office is unlike any other. At the heart of our brand is an unbridled love of fun - it’s even one of our EVPs. Take a tour around our global digs and see why we love to come to work each day and be around amazing people, the coolest office anywhere - and that view!
So, you’ve bit the bullet and boldly sent in your application highlighting the best of your skills and experiences! What next!? Wonder what we look for once we receive your application via the interwebs? Read on for a behind the scenes look…
In the digital age, consumers have more power than ever before. In this hyper-competitive landscape, brands need to find a way to differentiate themselves to create a standout customer-centric experience. This begins with good web design. Flight Centre UX UI Designer, Rob Mondolo, explores how he uses user centered design to deliver a competitive advantage.
Ashleigh Conwell lives and breathes Flight Centre culture. She is one of the youngest committee members for Womenwise and developed the group’s first local chapter in 2016. With 10 years of experience in marketing strategy and implementation, Ashleigh is a seasoned leader and creator for positive change. We spoke to Ashleigh about her experience being a leader at Flight Centre Travel Group and her involvement in Womenwise.
Allisa O’Connell has been with Flight Centre Travel Group for over 30 years, starting as a travel consultant and spanning many positions since then. She is currently one of the most senior members of the Australian leadership team, and Executive General Manager of Flight Centre Australia. We spoke to Allisa about what it’s like being a female leader, and how Womenwise is helping support and inspire women in the workplace.
Megan Lowe is one of Flight Centre Travel Group’s quiet achievers. Having recently returned from maternity leave, Megan is especially passionate about Parentwise – an initiative to help support people through the transition of becoming a parent and returning to work. We spoke to Megan about her experience being a leader at Flight Centre Travel Group and her involvement in Womenwise.
Carole Cooper has spent over 20 years helping customers and employees through each stage of their Flight Centre experience. As the co-founder of Womenwise, Carole is passionate about inspiring and creating opportunities for women within the Flight Centre Travel Group. We spoke to Carole about her involvement with Womenwise, as well as key challenges and opportunities for women in the workplace.
Creating balance in the workforce when it comes to factors like cultural background, belief, social status and gender, is not an easy feat. But having a team that is a mix of all these qualities creates the potential for new ideas and solutions to be created. When each person approaches a problem differently, it leads to healthy discussions and the growth of ideas, rather than a uniform approach that offers the same results every time. Dario Paolini, Head of Employer Brand at Flight Centre Travel Group, talks about the importance of diversity for the innovation of your brand.